Parent: I am looking at my submitted applications and one of my children seems to have disappeared.
Me: Can you give me the student's name?
:: Parent supplies me with the name, and I search through the applications for the student, which is truly nowhere to be found. ::
Me: Can you give me your name please?
:: Parent supplies me with their name, and I look up their account information. Their Dashboard shows one student. I pull up that student's application, and read the notes on the application. ::
Me: Ah, okay, I *think* I see what happened. You submitted an application for John Bob Smith, birthday 07/08/09 with your address and contact information. You also submitted an application for John Bob Doe, birthday 07/08/09 with your address and the father's contact information. Upon investigation, it was determined that John Bob Smith and John Bob Doe were the same person -
Parent: How do you know this?
Me: You mean besides having the same birthday and address?
Parent: Yes.
Me: Among other things, the documents uploaded into the system are the same for both applications. - Anyway, because it was the same child we merged the two into one.
Parent: I just wanted him to have a better chance of getting into a good school!
Me: Unfortunately, we cannot have one child in the system in the system twice. That would allow them twice as many chances as everyone else, and that's very unfair.
Me: Can you give me the student's name?
:: Parent supplies me with the name, and I search through the applications for the student, which is truly nowhere to be found. ::
Me: Can you give me your name please?
:: Parent supplies me with their name, and I look up their account information. Their Dashboard shows one student. I pull up that student's application, and read the notes on the application. ::
Me: Ah, okay, I *think* I see what happened. You submitted an application for John Bob Smith, birthday 07/08/09 with your address and contact information. You also submitted an application for John Bob Doe, birthday 07/08/09 with your address and the father's contact information. Upon investigation, it was determined that John Bob Smith and John Bob Doe were the same person -
Parent: How do you know this?
Me: You mean besides having the same birthday and address?
Parent: Yes.
Me: Among other things, the documents uploaded into the system are the same for both applications. - Anyway, because it was the same child we merged the two into one.
Parent: I just wanted him to have a better chance of getting into a good school!
Me: Unfortunately, we cannot have one child in the system in the system twice. That would allow them twice as many chances as everyone else, and that's very unfair.
